Elevator safety is a shared responsibility between the maintenance company, building management, and users. Although elevators are among the safest means of vertical transportation when properly maintained and used, misuse or delayed maintenance can lead to avoidable problems.
In this article, we provide a simple guide to safe elevator use, what to do if the elevator stops, and when it should be shut down and inspected immediately.
Safe Elevator Use Guidelines
- Follow the permitted load capacity
- Do not tamper with doors or force them open/closed
- Use buttons normally without repeated aggressive pressing
- Supervise children while using the elevator
- Do not use passenger elevators for unsuitable heavy loads (unless designed for that purpose)
What to Do If the Elevator Stops
If the elevator stops and people are inside:
- Stay calm
- Do not force the doors open
- Use the emergency button or designated communication method
- Wait for qualified personnel
- Reassure occupants that help is on the way
Unqualified rescue attempts may create greater risks.
Common Mistakes to Avoid
- Forcing doors open
- Randomly switching power on/off
- Trying to repair faults without proper expertise
- Delaying reports even when problems repeat
- Continuing to use the elevator despite obvious fault signs
When Should the Elevator Be Stopped Immediately?
Stop the elevator and request urgent technical inspection if you notice:
- Loud or abnormal friction noises
- Repeated stops between floors
- Visible door malfunction
- Significant vibration during travel
- Burning smell or unusual heat
- Repeated button response issues
- Poor floor leveling accuracy
Building Management Responsibilities
- Contract a reliable maintenance company
- Report issues promptly
- Stop usage when there is a clear risk
- Train guards/supervisors on emergency procedures
- Follow up on routine maintenance
Conclusion
Correct usage and regular maintenance are the foundation of elevator safety. When any abnormal sign appears, prompt reporting and stopping the elevator when necessary help protect people and reduce future failures.
Need an elevator safety inspection or a review of your current maintenance status? Our team is ready to provide a technical assessment and practical recommendations suited to your building usage.
